Introduction
We specialize in delivering a modern Business Support System (BSS) and Operations Support System (OSS) that handles Billing, Rating, Order Processing, Business Flows, Call Center, Back Office, Tickets, Self-service and Provisioning in a combined solution. We have named it iTMS, which stands for intelligent Tele Management System.
This platform is built on our more than 20 years of experience in the industry, from working with Network operators, Fiber operators, and service providers and our extensive experience and best practices are built into all our solutions.
iTMS supports Fiber/Broadband, Mobile telephony including 5G – Prepaid and Postpaid for MNO, MVNO & MVNE, Internet, TV & Content, Fixed-line telephony, VOIP & Wholesale billing.
It is a modular platform, meaning that it supports the delivery of selected modules and services, which can later be expanded as your business grows.
To provide full flexibility and shorten the time to market, iTMS has been designed with a service-oriented architecture (SOA) where each service and module is self-contained with its own business logic and processing. As such, it is possible to offer our clients to use the system as a bridge between applications.
It supports reusable objects and service components and data can be streamlined through selected modules and services, making it available for many different applications and providing real-time statuses to end-users and support personnel.
In short, iTMS supports your end-users’ digital journey; from acquisition to in-life management as well as providing your business with analytics and retention tools.
We develop the technology of the future, and every year we invest significant resources in developing and improving our main product iTMS, just as we invest heavily in operations and hosting that can match the system.
iTMS GUI
The iTMS GUI is web browser-based, meaning there is no need for individual installations on user’s computers. All standard browsers are supported such as Internet Explorer, Chrome, Firefox, and Safari.
The GUI is developed using the .NET MVC application framework with the Microsoft SQL Server foundation. It is designed with scalability in mind and can handle high volume processing. Furthermore, iTMS is delivered with a standard list of web services, allowing customers to integrate their systems to the iTMS Platform, communicating to the system’s API. iTMS also supports most integration and batch processing formats. Standard business process flows are easily changed by Enhance Systems using our own developed graphical tool, which automatically interacts with the Workflow Engine. In the Workflow Engine, we design model and automate virtually all business processes.
Multi-branding for MVNE
As something unique, the flexible architecture of the iTMS Platform opens up for new types of business opportunities; MVNEs operating with multi-branding. With just one iTMS installation MVNEs can operate several brands/MVNOs and serve all end-users from a single environment.
Modules
iTMS is very flexible due to its enhanced system architecture and supports the delivery of selected modules and services, which can later be expanded as your business grows. This is defined as the Core standard of iTMS. To support different size businesses, all services have been designed with scalability in mind and can handle high volume processing. All services consist of a core part, and customized service solutions are developed as required.
Key features and functionalities
The system has been built with the user in mind, ensuring all user groups can manage their daily operational tasks, quickly and easily. A customised demonstration and guided tour through the GUI can be requested here, based on the areas that are relevant for your business.
Configuration
Configuration of your products, services and business process components.
Product management
Manage all your product and service offerings in an easy-to-access format.
Rating management
In iTMS Rating, GUI is where all necessary parameters are configured to rate and invoice usage of any kind.
Letter management
Create and edit Letter and Invoice templates within the iTMS Letter module.
User management
Manage users access rights in the iTMS User Administration GUI.
Self-service and order signup process
You can create new end-users in several ways, depending on the solution implemented.
Call center and customer account management
The iTMS Call center module facilitates flexible outsourcing of the customer services function.
Ticket functionality with work queues
The Letters tab gives access to all letters and correspondence that has been triggered by system actions and sent to the customer.
Order management
iTMS Order Management is delivered with standard order flows that cover a wide range of order processes within Mobile, Fixed Line, VoIP, Fiber, etc.
Back office management
Provides you with the facility for dedicated user groups to work through action queues such as order actions, trouble ticket escalations, and letter print queues.
Account receivables and dunning
This module will provide you with the facility to manage processes associated with customers’ accounts and payments, based on individually integrated suppliers.
Inventory management
iTMS is developed with the standard facility to upload SIM card and phone number inventories in standard formats.
Billing / invoicing
iTMS Billing is one of the cornerstones of iTMS and offers full flexibility for choosing prepaid, postpaid, prepayment or a mix of these.
Rating and distributor
The CDR/EDR processor in iTMS is a mediation device that can handle various types of usage records for both postpaid and prepaid subscriptions.
API and Soap/Rest XML interface
The interface is currently a standard SOAP API, with an extension to support REST to run in parallel with SOAP being on our development roadmap.
Workflow engine and flow builder
iTMS is delivered with standard order flows that cover your best-practice order processes within mobile, fixed net, VoIP, Fiber etc. These standard flows include signup, cancellations, subscriber changes, number porting etc.
Provisioning
Supports service provisioning towards network operators and external partners. Within the workflows, it can be provided as an automated process with direct integration to different operators and network elements.
Integrations and batch processing
iTMS supports most integration and batch processing formats. All integration formats and processes are provider-specific and will be implemented on a time and material basis. Listed below are the most common integrations and batch processing elements that have been implemented for clients using iTMS.
Networks
Address and credit checks
Payment gateways
SMS gateways
Print house/ERP systems
MobilePay (Danish solution)
Reporting
Reporting is a fundamental part of all organisations, with iTMS Reporting our clients can rely on accurate data to support the daily processes, analyse trends and making decisions for the business.
GUI reporting module
iTMS has been developed with an integrated SQL MS Reporting Server, where different reports can be provided based on the business needs with a GUI menu to view reports in different formats.
Data warehouse
With Enhance Systems Data warehouse solution, our clients can acquire and analyse iTMS data.
Hosting - private cloud
iTMS can be delivered in three ways, which are described in the following sections.
Software as a Service (SaaS)
Using the iTMS Enhance private Cloud, your organisation can log in as soon as we have your iTMS installation set up and make the necessary customisations. You do not need to allocate technical staff to manage installations or software upgrades.
Delivered and configured to a Public Cloud like (AWS and Azure)
With a public cloud solution, you have the advantage from an economy of scale, however in some situations performance can be an issue as your data transmission might be affected by spikes in use across the internet. If application performance is a deal-breaker for you, then our private cloud solution is recommended.
Delivered and configured to your own datacentre
If you have your own datacentre established as part of a corporate policy and want to have the iTMS platform integrated locally, we can offer to manage the complete setup of iTMS in such an environment.