Self-service and signup process.
New end-users can be created in several ways, depending on the solution implemented. The standard procedures differ per service and country, but iTMS supports end-user and subscription registration both through integration via partner’s own self-service system or CRM and through a direct entry in iTMS, by filling in a pre-defined standard signup form for the requested service (Mobile Prepaid or Postpaid, Fixed Line, Internet, VoIP, etc.). Self-service is based on a separate web application for signup and self-care, where end-users can order new services and manage their accounts. Self-service is a tutorial system using the iTMS API via web services for communication to iTMS.
The complete product catalogue configured in iTMS can be extracted through the standard web service methods for presentation on home pages, self-care portals and other external systems.
With the standard Create web service methods, it is possible to create new Customers and submit service activation orders containing selected products from the web-shop or from other legacy systems. The customer hierarchy in iTMS follows the principles of a Customer entity which in turn can have an unlimited number of subscriptions. For each new subscription, a unique order form is required, containing the information needed to activate the service. When the end-user registration has successfully been processed in iTMS, the data associated with the registration immediately becomes available in the GUI for users that have been granted access to the system. To support a fully controlled self-service solution for end customers, the standard web service list currently contains over 60 different methods to retrieve and update data such as subscription product overviews, subscription balances, bundle statuses, prepaid balance top-ups, and billing data.