Intelligent Tele Management System

Decades of experience, that elevates.

We have for more than a decade delivered the iTMS BSS/OSS system, handling billing, rating, order processing, business flows, call center, back office, trouble tickets, self-service and provisioning service agent in one plug-and-play platform.

Flexible architecture

Remarkable, minimum effort.

iTMS is extremely flexible and supports the delivery of selected modules, which can later be expanded with more modules as your business grows. This is made possible through the flexibility of the system architecture. All modules are available with new installations, but by only activating the ones needed by the customers, it is possible to expand the system with minimum effort when needed. It is even possible to start with iTMS as a branded reseller and later expand the system up to a full MVNO model, without the necessity to migrate data.

Automating businesses

Easy to use, competitive price.

Furthermore the flexible architecture of the iTMS opens up for MVNE´s operating with multi-branding and/or multi countries. As a supplier, our aim is to help your business grow by supplying a plug and play platform which is easy to use, at a competitive price, enabling faster launches of new MVNO’s, Service Providers and branded resellers. iTMS is built on the concept of automating business processes and supplying a user-friendly interface to the essential operational functions as well as easy integration with external interfaces and network elements.

Utilizing intelligence

Lower costs, improved margins.

iTMS will help your business lower its costs and improve your margins by utilizing the intelligence of your business and the many years of experience, which is the DNA of the iTMS application. iTMS handles MNO, MVNO, MVNE, Fiber, TV, Internet, Content or any advanced billing and BSS task, mobile telephony – Prepaid and Post Paid, Fixed line telephony, Broadband & VOIP.

Modules

All the necessary functions to run your business.

Configuration

Product management

iTMS allows for user configuration of products, services and business process components in an easy to access format in our GUI.

iTMS Product management manages all product and service offerings in an easy-to-access format.

Letter management

User management

It is possible to create and edit Letter and Invoice templates within the iTMS Letter module.

iTMS users and their access rights are managed in the iTMS User Administration GUI.

Call Center

Customer management

The iTMS web browser based Call Center module facilitates a flexible base for in-house or outsourcing of the Call Center function.

The core elements of the Call center module are held within the Customer account, which is both comprehensive and easy to use.

Order management

Back office management

iTMS Order Management is delivered with standard order flows that cover a wide range of order processes within Mobile, Fixed Line, VoIP, Fiber etc.

Back office menu provides the facility for dedicated user groups to work through action queues such as order actions, trouble ticket escalations and letter print queues.

Inventory management

Billing & invoicing

iTMS is developed with the standard facility to upload SIM card and phone number inventories in standard formats.

Billing is one of the cornerstones of iTMS and offers full flexibility for choosing prepaid, postpaid, prepayment or a mix of these.

API / Soap XML

Workflow engine

Enhance Systems has developed a standard list of web services which facilitates for direct integration from external systems to iTMS.

Workflow engine is our own developed graphical tool. Where we design model and automate virtually all business processes.

Provisioning

Integrations & batch

The iTMS Provisioning service supports service provisioning towards network operators and external partners. Within the workflows, it can be provided as an automated process with direct integration to different operators and network elements.

iTMS supports most integration and batch processing formats. All integration formats and processes are provider specific and will be implemented on a time and material basis.

Rating management

In the iTMS Rating GUI is where all necessary parameters are configured to rate and invoice usage of any kind.

Self-service & sign-up

New end-users can be created in several ways, depending on the solution implemented.

Trouble tickets

The Trouble ticket module are using enquiries and if applicable, passing these on to support teams for further investigation.

Account receivables

This module Provides the facility to manage processes associated to customers’ accounts and payments, based on individually integrated suppliers.

Rating & distributor

The system can manage high volumes of records with high flexibility of rating configuration, bundles and discount capabilities.

Flow builder

Easily create a process map – e.g. a flow - as a graphical representation of the sequence of events within the specific process.

Reporting

Reporting is a fundamental part of all organisations, where the clients relies on accurate data to support the daily processes, analyse trends and make decisions for the business.

The core standard

With scalability in mind.

The iTMS system is based on a range of services that in total is the engine of the system, and is defined as the Core Standard of iTMS. The services take care of the automated actions in the system. To support different size of businesses, all services are made with scalability in mind. All services consist of a core part, which will be maintained, optimized and further developed by Enhance Systems, and new versions will be made accessible to partners as they become available.

Processing data

High volumes, without straining.

iTMS is proven to manage and process high volumes of data, without straining system resources. iTMS is also delivered with a unique and full set of web services, allowing clients to integrate self-service web portals and any other elements or systems, communicating directly to the system’s API and its customised business process flows.

Whitepaper

The authoritative report.

The above mentioned, are described in our iTMS whitepaper. You can download the whitepaper from the link below, or explore the online version here on our website.

In-Browser Whitepaper (coming soon)

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